Who introduces themselves over the phone first? Telephone etiquette or basic rules of conduct during telephone conversations: list, phrases

07.11.2019

Dating rules have existed among all peoples at all times. And many of the ancient traditions of dating have found their place in modern etiquette. In particular, the current rule of acquaintance with the obligatory presence of an intermediary or a letter of recommendation replacing him is an echo of the etiquette of the early Middle Ages.

However, the dating ritual in the Middle Ages was too complicated a procedure. Today the rules of dating are much simpler. You will learn how to get acquainted correctly in order to make a good impression on your interlocutor at the first meeting by studying a small list of tips.

PERFORMANCE

Any acquaintance begins with an introduction. And, as you know, the first impression you make on a new acquaintance often determines the fate of further communication. Therefore, you need to introduce yourself, following the rules of etiquette:

· If in an official or business setting you need to address a stranger on any issue, first of all introduce yourself to the interlocutor - state your last name, first name and patronymic. This dating rule does not apply to situations such as when you ask a random passer-by for directions.
· When a man and a woman meet, the representative of the stronger sex says his name first. However, there are some exceptions to this rule. In some cases, the woman must introduce herself first. For example, if she is a student and meets a teacher, or if a girl is younger in official position and age than the one she is meeting.
· When meeting people who are at the same level on the career ladder, the one who is younger in age introduces himself first.
· When introducing one person to a whole company, he should say his name first. The same thing happens when a woman meets a married couple.
· In order to make a pleasant impression, when meeting someone you should smile and try to look into the face of the person you are introducing yourself to or who is introducing yourself to you.
· If you are introduced to one person among other people, you should wait for your turn to shake hands.

Introducing people to each other

· In situations where you need to introduce people, you need to bring the acquaintances to each other and say their names. According to the rules of etiquette, you should not force guests to introduce themselves to each other.
· If you introduce a man to a woman, you must first introduce the lady, calling her by her first name and patronymic.
· According to dating etiquette, the person to whom the person was introduced should be the first to offer a hand for a handshake. Thus, it turns out that a woman should shake hands with a man, a senior in service or age should shake hands with a junior according to the relevant criteria.
· If you have invited people who know each other and one newcomer, you need to introduce him to the whole society, giving his first and last name. After introducing him to those present, the newcomer should make one small bow with his head to everyone present.
· In the event that a person unfamiliar to your guests for some reason did not make it to the start of the feast, you must introduce him to the whole company and seat him in an unoccupied seat. The latecomer will have to get to know his table neighbors on his own.
· If you need to introduce a person to two people who are busy talking to each other at the time, wait until the conversation ends or postpone the introduction to a more opportune moment.
· A man should stand when introduced. A woman needs to get up only in cases where she is introduced to a lady who is much older, or to a very respected man.
· When introducing someone to your relatives, first introduce them, starting with the phrases: “my niece,” “my brother,” “my son,” etc. However, if you are introducing someone to their parents, first of all you should, on the contrary, say the name of the guest.
· If you are introducing people of the same age, it would be correct to introduce people close and dear to you to your friends and acquaintances. For example, you should introduce your sister to a friend. And also, if we are talking about people of equal age, at the stage of introducing them to each other, you can only call them names.
· It is unethical to say the phrase “this is my friend” when introducing a friend to guests. She may offend others in the audience.

After the show

After someone has been introduced to you, you must state your first and last name, adding an etiquette phrase such as: “Very nice,” “Nice to meet you,” or “Nice to meet you.”

Further, according to etiquette, people introduced to each other need to exchange at least a few sentences. The conversation should be initiated by a person who is higher in social status or older in age. If a man and a woman have been introduced to each other, the “honorable duty” of starting the conversation is given to the fair sex.

During a conversation, you should address someone you barely know as “you.” It is only permissible to say “you” to a friend, loved one, relative or child.

If you were introduced to a whole group of people, try to exchange a few words with all its participants during the “on-duty” conversation. Giving preference in communication to one person in such a situation is impolite.

FIRST IMPRESSION

It's no secret that all people are selfish by nature. Therefore, during an acquaintance, they tend to assess the situation and calculate the possibility of extracting personal benefit from the current situation. But educated people know how to suppress their selfish interests, as a result of which they are always successful in society. They put aside extraneous considerations of profit and, when introducing themselves to others, radiate a sincere smile and demonstrate absolute friendliness.

So how to meet people correctly to make a positive impression? - Very simple!

· During communication, try to show genuine interest in what your counterpart is talking about. Even if you cannot advise your interlocutor anything, cannot help him in any way, listen carefully - and then, have no doubt, he will like you.
· Try to look the other person in the face. By looking around, you will thereby show ignorance and give the impression of a person who is not interested in making new acquaintances.
· During the conversation, smile at your counterpart. But only with a sincere smile. Your interlocutor will immediately notice that it is forced and false and is unlikely to want to continue communication.
· Show interest in the personality of the person you just met. Listen to him and invite him to talk.
· Try not to think about extraneous topics during a conversation. Distracted thoughts will immediately be reflected on your face and spoil the acquaintance.
· Be prepared to sacrifice some of your interests, overcome your self-interest, make it “silence”.
· Call the person introduced to you by name as often as possible. He is no less selfish by nature than you yourself. And you, agree, are always pleased to hear your name.
· Choose topics for conversation that will interest not only you, but also your counterpart.
· On the day you meet a person, under no circumstances start a conversation about your personal problems. This is unlikely to interest him. It is advisable not to touch the topic of personal life at all.
· When discussing issues during the first conversation with a person, do not demonstrate such qualities as stubbornness and excessive persistence. Better be patient and calm.
· Do something nice for your interlocutor - let him feel his own importance. But do not flatter under any circumstances. Mark only those qualities that you really consider excellent.

How to speak on the phone correctly during business communication.

Business communication cannot be imagined without telephone conversations. Partners, officials, clients find out most of the issues using the phone. The same situation applies to business contacts.
How can you use the capabilities of telephone communication effectively and competently, so that you don’t waste precious time in vain and increase your business contacts? Knowledge of telephone etiquette will help create the image of a person who knows the specifics of his work in a business environment.

Telephone etiquette or basic rules of behavior during telephone conversations: list

If your line of work calls on behalf of a company or organization that receives incoming calls or forwards customer calls to other persons, then you definitely need to familiarize yourself with the basic rules of telephone etiquette. This will help you establish yourself in a professional environment as a competent specialist, as well as among clients.

The norms of telephone etiquette dictate their terms to modern companies that systematically take care of their reputation. Knowing telephone etiquette is one of them.

Which of the company employees should know by heart and put into practice the rules of telephone etiquette:

someone who receives incoming calls
someone who, by occupation, calls on behalf of an organization
who receives customer calls forwarded to him

What does it mean to adhere to the rules of telephone etiquette:

When talking on the phone, it is important to maintain an even intonation of your own voice and not give free rein to your emotions. Since during a telephone conversation one of the three channels that allow people to communicate is activated (they include “body language,” intonation and words), the interlocutor, deprived of one of the channels, begins to perceive the meaning of the message in a somewhat abbreviated form.
The meaning of what was said over the phone is conveyed as follows: the absence of “gesture language” leads to the fact that the remaining two channels (intonation and words) account for 100% of the meaning of what was said, more precisely, 86% is allocated to intonation, and only 14% to words.
The interlocutor's voice conveys the emotional tone of the message. The interlocutor forms his own impression of who called him. Therefore, by communicating any information to your interlocutor over the phone, you can not only influence the initial perception of it, but you can also create the mood of your interlocutor.

Try to convey your energy and enthusiasm with your intonation.

A smile during telephone conversations is also necessary. You should not think that, deprived of the opportunity to see you, the interlocutor will be able to pick up the confidential notes and positive attitude you need in the absence of a smile. Try to convey your enthusiasm through intonation.
When talking on the phone, do not lie back on your chair, do not stretch your legs on the table. In a semi-lying or semi-sitting position, the angle of the diaphragm shifts, which changes the timbre of the voice. At the other end of the line they will definitely guess that at this moment you are lying down. The only thing that you can convey to a client or employee of another organization through a telephone call in this manner is your disinterest and complete indifference.
When answering a phone call, do not forget to greet the caller. However, for different times of the day, use the appropriate greeting: “Good morning! Good afternoon Good evening!".
By greeting the person who dialed your organization's phone number, you show how important this call is to you and that the conversation brings you joy, regardless of what information you hear. But even if your personal attitude towards the person from whom you need to find out some information over the phone has a negative connotation, then those on the other end of the line should not guess about it.

Don't let your emotions run wild during a phone conversation

There is a category of people who, when picking up the phone, invariably and without any intonation say “Hello!”, “Yes!”, “Listen!”, “Company (name)!”, “At the machine!” You should not be like such “telephone dinosaurs”, because after such a “greeting” the caller is unlikely to express a desire to continue the conversation. Most likely, he will also dryly provide the necessary information and end the conversation.

A telephone conversation after the greeting includes the name of the organization. When receiving external calls, do not forget to fully name the company or institution where you work.

There are two options for official greetings, which are carried out over the phone:

Option 1: with a minimal approach.

The person receiving the call greets the caller and names the organization. An example of such a greeting: “Good evening! Editorial board of the magazine "Rocket".

Option 2: with the maximum approach.

This option includes a greeting, the name of the organization, and the name of the person answering the call. An example of such a greeting: “Good morning! The editors of the magazine “Raketa”, Nadezhda Viktorovna is listening!”

Whichever option you like best, use it. Both options help make the person answering the phone seem professional. The caller will have the same opinion regarding the organization.

Answer an incoming call after the 2nd or 3rd ring

One of the main laws of business telephone communication is that you need to answer an incoming call after the 2nd or 3rd ring. “Telephone” personnel whose duties include answering telephone calls (telephone operators, company secretaries, hotline workers) learn this rule as the most important thing.
Why is it not recommended to pick up the phone after the first call? Everything is explained very simply: the caller may think that the employee of the organization was bored before, not knowing what to do, while waiting for the next call. In the few seconds that you have before the second or third call, you will be distracted from what you were doing before and completely focus on the incoming call.
Answering incoming calls after the 4th or even 5th call is not recommended for the simple reason that the caller may lose patience while waiting for an answer on the phone. In this short period of time, the caller will have time to form a “definite” opinion regarding the company’s interest in clients and the ability to quickly respond to their needs and problems.

It is not recommended to answer incoming messages after the 4th or even 5th call

Who should introduce themselves first over the phone?

After dialing the phone number you need, do not repeat the mistakes of those who begin the conversation with the phrase: “You are being bothered by (name of organization)” or “You are being bothered about an issue.” This is how insecure people or those who want to appear polite start a telephone conversation. Why are these phrases unsuccessful? If you “disturb (bother)” the person on the other end of the line, then from the first minutes of the conversation he will develop a negative attitude towards the caller and the call itself.
This will automatically cause a feeling of anxiety, and you are thereby giving yourself a reason to treat your call as unwanted, which only distracts you from important matters.
Do not create uncomfortable moments for yourself and the interlocutor with phrases that sound like “I have to disturb you and disturb your comfort because I need to clarify some issues.”

What phrase to start a conversation with? Say hello and introduce yourself. For example, it might sound like this: “Good afternoon! Gennady Pavlovich is calling you from the printing house.”

Who should introduce themselves first over the phone?

Video: Business telephone etiquette

How to properly introduce yourself over the phone when making an outgoing call to a company, office, or home call?

When making an outgoing call, be sure to ask if your interlocutor can talk to you. After all, he can have his own to-do list or plan meetings and meetings. Most likely, before picking up the phone he was busy with something and you tore him away from this activity. Keep this in mind when making a call to a mobile phone.
After you've introduced yourself, don't immediately jump into the question that prompted you to call him. Find out whether the interlocutor has time to listen to you and only if the answer is positive, move on to business. This way you will show that you value his time and position yourself in the eyes of your interlocutor as a professional. This cannot but inspire respect for you and the organization you represent.

Option 1: First of all, introduce yourself. After this, ask the other person if he has time to listen to you, while stating the purpose of the call.

Option 2: Introduce yourself, state the purpose of the call, and only after that ask if the interlocutor will be able to devote time to you.

How to greet a client over the phone during a business conversation?

If you are not the initiator of the conversation:

“Leonardo Art Center, good evening, administrator Olga, I’m listening to you.”
If you think this phrase is too long, then you can limit yourself to an abbreviated greeting: “Leonardo Art Center, good evening!”
Very often you can hear this greeting: “Hello!” However, it is permissible to say hello in this way during a personal meeting, but in business communication such free phrases are unacceptable.

If you are the initiator of the call:

Introduce yourself, name your organization or company and ask if your interlocutor has time to

Video: Correctly introducing yourself to the client over the phone

How to use the phone correctly: telephone etiquette phrases

The key to proper business communication over the phone is the following phrases:

If it's not hard for you
Thank you for your time
Do you have time to wait for an answer? Will I need to contact Purchasing?
I will clarify this information and call you back.
Thank you for making time in your schedule for this conversation.
Thank you for finding time for our conversation, despite your busy schedule.

The following questions will help you clarify the information:

Can you hear me okay?
Sorry, I didn't hear. Please repeat.

Phone etiquette phrases

How to end a business call correctly?

End the conversation with a standard question that requires a clear answer:

So, have we agreed on this issue?
May I take it that we have reached agreement on this issue?
As I understand you (in this matter), we can count on your support?

How to answer phone calls correctly in the office and at home?

Video: How to answer a phone call?

Your well-being directly depends on the ability to present yourself favorably. In order to get a job, meet people who are important to you, and conclude a profitable deal with a partner you are interested in, you need to conduct a kind of advertising campaign, where the advertised “product” should be you yourself or your ideas, experience, knowledge.

In this case, you can adhere to the general principles based on such sequential actions as:

познакомиться;
find out the basic needs of the opposing party;
introduce yourself;
give answers to questions and objections that arise fully and in accordance with your interests;
negotiate, make a deal or just please;
do not disappear for a long time and maintain long-term contacts.

The dating period is very important for you. For it to be successful, pay attention to yourself, do a complete self-assessment. First, examine external data, because, as you know, we are greeted by our clothes. Then look for those character traits in yourself that will help attract and win people over to you.

To do this, you need to do a little work - take a sheet of paper and draw two equidistant vertical lines on it. As a result, you will have three columns. Write down your weak traits in the first, skip the second for now, and fill out the third column by writing your strengths in it. Now take the scissors, cut and burn the first column with all your identified flaws. These qualities will not allow you to present yourself in a favorable light.

But you can’t deceive people with whom you are going to build long-term relationships, so in the free column, the second in a row, rewrite your shortcomings in a softer form. For example, instead of “envy” you can write “imitation of those who have achieved success”, and “increased tendency to argue” can be transformed into “an irreconcilable attitude towards the bad qualities of other people.” This is already, albeit a small, but a step towards victory.

For example, you need, and for this it is important, to know what qualities the assessing party is looking for and wants to see in you. Even if you have some achievements, but in an area that is not very interesting to the people whose opinions you are interested in, then you have nothing to be proud of. It’s better to pay attention to those who have already achieved more in that direction, and start adopting their qualities. By borrowing useful skills from others, each of us becomes a more confident person, and self-confidence is very important in relationships.

In this state of mind, you need to give answers to questions asked during an interview. This is not easy to do, so you need to study as a special art, which gives you the opportunity to win over and easily receive

Self-promotion should not be unconscious. Even if you do not belong to the category of rooks who think about beauty, but dream of a more modest fate, remember that you do not need extremes. Neither arrogance nor excessive modesty leads to success.

Darina Kataeva

Changing jobs and meeting a new team is a serious and quite responsible process. You definitely won’t have another chance to make the first impression, so your main task is to make every effort to be remembered by the team in the best possible way. But how to introduce yourself? What are some effective tips to feel confident?

Where should I start?

To present yourself as a person in a favorable light, your main task is to prepare thoroughly. Even when talking with an employer, pay attention to the team and the conditions of communication between employees. Pay attention to who will meet you if you are hired and who you can contact in case of various situations.

Evaluate your appearance.

Although employees will subsequently appreciate you for your professional and personal qualities, the first thing they will remember is your appearance, which means it must be impeccable! Choose comfortable clothes that will not cause you additional discomfort.

Never be late on your first day of work.

Think in advance about the route you will take to get there. If there are regular traffic jams, then leave early so as not to be late and present yourself as an unpunctual person.

Collect all necessary documents. You should have everything ready for the work ahead.
Update your knowledge of the company's activities and, if possible, make inquiries about employees. If you become familiar with the professional skills of the team and their personal characteristics, it will be easier for you to be in the new team, as if you were already familiar with the new employees!
Rest and get enough sleep before your first day of work. Since the first day of work is difficult and involves a lot of your strength, you need to rest. Go to bed early to get enough sleep.

With such careful preparation, your first day at work will leave only pleasant memories in your heart!

The attitude of the new team towards you depends on your behavior, appearance and skills. In this case, your position and who you were hired for this job play a significant role in.

If you are an employer.

It’s quite difficult for a new leader of an already established team. Psychological pressure is inevitable, and the entire team will definitely “test” the new management. Be sure to check with the HR department about the work environment, who the informal leaders are, and who is able to influence others.

Don't go out of your way to impress your team members! Be yourself, but remain firm when making decisions!

Kindness and sincerity are the main factors that are especially important when building good relationships in a new workplace! Don’t try to please everyone, it’s basically impossible! Under no circumstances follow the lead of the team, maintain your opinion and be firm in your decisions.

If you are a team member.

According to the rules at any workplace, the boss introduces the newcomer to the entire team. However, in essence, the employer himself knows little about you. Therefore, how you are perceived depends only on you! It is important to prepare thoroughly so that there are no unpleasant pauses during the conversation with employees.

Apply these tips:

Tell us some fun and entertaining facts about yourself and your life. This will endear the team to you and relieve tension.
Mention your hobbies and interests. This will allow you to find a person with similar interests among the team.
Pay attention to the team's reaction. Change the topic of conversation as necessary.
Tell us about your personal background, your family, the circumstances and reasons for changing jobs. However, do not go into details, leave something mysterious and mysterious about yourself so that employees develop an interest in your personality.
Be a good listener and don't interrupt when the other person is speaking.
Be interested in others. Remember that people love to talk about themselves, so let others talk about their lives or hobbies.
If you made a mistake while performing your work duties, do not hesitate to ask for forgiveness! This makes a good impression and indicates your lack of pride.
Don't be shy to ask for help. It is advisable to choose one or more people with whom you are already comfortable. Such a request for help will bring you closer to the team.

Some employees like to meet and socialize outside of the workplace. Don’t miss this opportunity if you have been offered to go together. At the same time, do not impose yourself, make every effort to make the team want to communicate with you!

During informal communication, do not discuss anyone from the team in a negative light. You are only new there, which means many will try to test you. It’s also not a good idea to be secretive with people you don’t know well. Information about you will be transmitted quickly! Stay calm and have casual conversations. Remember that in the future the first day of work will be remembered with humor, so don’t worry or be nervous for no particular reason!

January 15, 2014, 11:18

PERFORMANCE

If in an official or business setting you need to address a stranger on any issue, first of all introduce yourself to the interlocutor - state your last name, first name and patronymic. This dating rule does not apply to situations such as when you ask a random passer-by for directions.
When a man and a woman meet, the representative of the stronger sex says his name first. However, there are some exceptions to this rule. In some cases, the woman must introduce herself first. For example, if she is a student and meets a teacher, or if a girl is younger in official position and age than the one she is meeting.
When meeting people who are at the same level on the career ladder, the one who is younger in age introduces himself first.
When introducing one person to a whole company, he should say his name first. The same thing happens when a woman meets a married couple.
In order to make a pleasant impression, when meeting someone you should smile and try to look into the face of the person you are introducing yourself to or who is introducing yourself to you.
If you are introduced to one person among other people, you should wait for your turn to shake hands.

Introducing people to each other

In situations where you need to introduce people, you need to bring the acquaintances to each other and say their names. According to the rules of etiquette, you should not force guests to introduce themselves to each other.
If you introduce a man to a woman, you must first introduce the lady, calling her by her first name and patronymic.
According to dating etiquette, the person to whom the person was introduced should be the first to offer a hand for a handshake. Thus, it turns out that a woman should shake hands with a man, a senior in service or age should shake hands with a junior according to the relevant criteria.
If you have invited people who know each other and one newcomer, you need to introduce him to the whole society, giving his first and last name. After introducing him to those present, the newcomer should make one small bow with his head to everyone present.
In the event that a person unfamiliar to your guests for some reason did not make it to the start of the feast, you must introduce him to the whole company and seat him in an unoccupied seat. The latecomer will have to get to know his table neighbors on his own.
If you need to introduce a person to two people who are busy talking to each other at the time, wait until the conversation ends or postpone the introduction to a more opportune moment.
A man should stand when introduced. A woman needs to get up only in cases where she is introduced to a lady who is much older, or to a very respected man.
When introducing someone to your relatives, introduce them first, starting with the phrases: “my niece,” “my brother,” “my son,” etc. However, if you are introducing someone to their parents, first of all you should, on the contrary, say the name of the guest.
If you are introducing people of the same age, it would be correct to introduce people close and dear to you to your friends and acquaintances. For example, you should introduce your sister to a friend. And also, if we are talking about people of equal age, at the stage of introducing them to each other, you can only call them names.
It is unethical to say “this is my friend” when introducing a friend to guests. She may offend others in the audience.

After the show

After someone has been introduced to you, you must state your first and last name, adding an etiquette phrase such as: “Very nice,” “Nice to meet you,” or “Nice to meet you.”

During a conversation, you should address someone you barely know as “you.” It is only permissible to say “you” to a friend, loved one, relative or child.

FIRST IMPRESSION

So how to make new acquaintances to make a positive impression? - Very simple!

During communication, try to show genuine interest in what your counterpart is talking about. Even if you cannot advise your interlocutor anything, cannot help him in any way, listen carefully - and then, have no doubt, he will like you.
Try to look your interlocutor in the face. By looking around, you will thereby show ignorance and give the impression of a person who is not interested in meeting new people.
During the conversation, smile at your counterpart. But only with a sincere smile. Your interlocutor will immediately notice that it is forced and false and is unlikely to want to continue communication.
Show interest in the personality of the person you just met. Listen to him and invite him to talk.
Try not to think about extraneous topics during a conversation. Distracted thoughts will immediately be reflected on your face and spoil the acquaintance.
Be prepared to sacrifice some of your interests, overcome your self-interest, make it “silence”.
Call the person introduced to you by name as often as possible. He is no less selfish by nature than you yourself. And you, agree, are always pleased to hear your name.
Choose topics for conversation that will interest not only you, but also your counterpart.
On the day you meet a person, under no circumstances start a conversation about your personal problems. This is unlikely to interest him. It is advisable not to touch the topic of personal life at all.
When discussing issues during the first conversation with a person, do not demonstrate qualities such as stubbornness and excessive persistence. Better be patient and calm.
Make your interlocutor happy - let him feel his own importance. But do not flatter under any circumstances. Mark only those qualities that you really consider excellent.